Terms of service

lo siento reserves the right to update and change this policy without notice. For this reason, we recommend that you check this Policy regularly for any updates or changes. In case of substantial changes to this policy, lo siento will notify its users.

These general conditions are governed by Portuguese law.


PURCHASE PROCESS

By registering or buying from Lo Siento, you are agreeing to the General Conditions of Sale and the terms of the Privacy Policy.

The purchase process at Lo Siento implies the use of our online store, www.losiento.com, in which all mandatory fields must be filled in. By doing so, the user accepts the general sales conditions, described in the following topics.


PRICES AND PAYMENTS

  • The prices of the products established on the Lo Siento website include taxes (VAT) at the legal rate in force.
  • Product prices may change at any time without notice.
  • If there are pricing errors on the website, lo siento reserves the right to cancel your order.
  • The customer may use the following means of payment: Apple Pay, Google Pay and Credit Card payments also MB WAY(soon).

 

SHIPPING AND DELIVERIES

  • The shipment of orders takes between 2 to 3 working days (if you choose the fast shipping delivery) for Portugal and between 5 to 10 working days (if you choose the normal delivery) for other destinations, except in periods of new launches, promotions or sales and Christmas.
  • Orders can be collected free of charge at our facilities.
  • The customer will have to bear the costs of delivering the order to the address indicated by him.
  • Delivery costs vary depending on the delivery area (Portugal, Madeira and Azores, Spain and the rest of Europe) and the weight of the order.
  • For orders worth €100 or more, shipping costs are free (Continental Portugal).


RETURNS AND EXCHANGES POLICY

  • Cancellation of the order before shipping: the customer has the right to withdraw from the order, and if it has not yet been shipped, the refund of the total paid will be made by the same means used to make the payment.
  • Return of products with manufacturing defects: The return must be made within a maximum period of 14 days, after the customer receives his order. When sending your return, send an email to contact.losiento@gmail.com indicating the order number and reason for return. lo siento will handle the collection of the same, and will analyze the product to confirm the manufacturing defect in 1-2 days. The customer is responsible for ensuring that the product is returned with the original lo siento labels and without signs of use; otherwise, the return will not be accepted. If the customer wants to exchange the article, lo siento does not guarantee the availability of stock. The resolution of the refund process may take up to 8 working days, counted from the date of arrival of the return at our facilities. The responsibility for the damage suffered by the products, or their loss during the return process, is the sole responsibility of the customer.
  • Returns for withdrawal: The return will have to be made within a maximum period of 14 days, counting from the date of delivery of the order. When sending your return, send an email to contact.losiento@gmail.com indicating the order number and indication of the exercise of the right of withdrawal enshrined in the law. Shipping and return costs are the responsibility of the customer. The customer is responsible for ensuring that the product is returned with the original lo siento labels and without signs of use; otherwise, the return will not be accepted. The responsibility for damages suffered by the products, or their loss during the return process, is the sole responsibility of the customer. The resolution of the refund process may take up to 8 working days, counted from the date of arrival of the return at our facilities.
  • Exchanges: Exchanges must be made within a maximum period of 14 days, after the customer receives his order. First send an email to contact.losiento@gmail.com indicating the order number, the reason for return and the item or items you want in exchange. The customer is responsible for ensuring that the product is returned with the original lo siento labels and without signs of use; otherwise, the exchange will not be accepted. In this situation of exchanging items, the customer bears the return shipping costs and so siento will be responsible for the shipping costs of the new order. The responsibility for damages suffered by the products, or their loss during the return process, is the sole responsibility of the customer.


CLIENT SUPPORT

Any questions, clarifications or requests for information will be clarified by lo siento via email contact.losiento@gmail.com.


STOCK BREAKS

In case of out of stock, you will be informed of the partial or total cancellation of your order and will be refunded for the respective amount paid.


RESPONSIBILITY

lo siento is not responsible for viruses or any other harmful elements that affect the user's computer as a result of using the website www.losiento.com.


INTELLECTUAL PROPERTY

All contents on this site are the exclusive property of Lo Siento, namely: texts, images, or any other type of information that does not come from third parties. In this way, they are protected by the Copyright Code. 


DISPUTE RESOLUTION

In accordance with law nº144/2015, of September 8, 2015, in a dispute with lo siento, the customer may resort to an Alternative Consumer Dispute Resolution Entity. For more information, consult the consumer portal at www.consumidor.pt.

 Last Updated: April 15, 2024

 

ABOUT

The focus on new and different silhouettes are the key and the highlight of the lo siento world and main brand concept. Focusing on delivery the best quality items to ensure that we provide the best costumer experience that embrace the artistic world of music, design and arts in general.

All our pieces are exclusive and designed to be unique and irreverent from all other clothing brands, we design each garment as if it was made for us. In all our collections we find ourselves merging in the lo siento world and we want you to be part of it.

Searching the correct term for an apology.

known as lo siento.

Created by Francisco Oliveira & João Pereira in 2018, Porto.